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Angela Richards, a personal injury solicitor at Seth Lovis & Co, recently acted for Ms A who was injured in an accident abroad.

Ms A and her family were on the second day of their package holiday in Morocco, which had been booked through Thomas Cook. Ms A was walking down some steps which led to the hotel swimming pool when she lost her footing and fell, landing awkwardly on her ankles. Mrs A had not seen that one of the steps was cracked and broken. 

Ms A suffered soft tissue and ligament damage to both ankles and continued to experience pain in both ankles for around 9 months after the accident. Her injuries ruined the remainder of her holiday.

Ms A decided to bring a personal injury claim against Thomas Cook and instructed Angela Richards of our firm. Angela brought the claim against Thomas Cook under the Package Travel, Package Holidays and Package Tour Regulations 1992, because it had failed to provide a safe holiday environment. Thomas Cook did not admit liability, however Angela was able to secure a without prejudice offer of compensation and secured Ms A £4,250 for her injuries, related financial losses and the loss of enjoyment of her holiday.

Following settlement Angela Richards commented “I was very pleased with the outcome of the claim and that Ms A received £4,250 in compensation for what was an unpleasant injury. The fall undoubtedly ruined her family holiday and could have been prevented if the hotel had had a proper system of inspection and maintenance in place.

Holiday Claim Advice

If you or a family member have been injured in an accident abroad and would like to pursue a claim for compensation against your tour operator, contact our personal injury solicitors for a free assessment of your holiday claim. Call us on 020 7420 7020 or complete an online enquiry form.


Author - Angela Richards

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